Terms and Conditions

1. Company Information

Flemington Department Store
151 Route 31, Flemington, New Jersey 08822
Phone: (908) 782-7662
Email: Warehouse77@flemingtondepartmentstore.com

2. Shipping Methods and Delivery

Free Local Delivery:

We proudly offer free White-Glove furniture delivery within a 100-mile radius of our Flemington, NJ store. Deliveries outside this radius may incur additional costs.

Shipping Methods:

Depending on product size and destination, your order will be shipped via:

· Small Parcel: UPS, FedEx, DHL, or USPS.

· Freight Carrier: for oversized or heavy items.

· White Glove Service: premium in-home delivery, unpacking, and light assembly.

Deliveries cannot be made to P.O. Boxes; a street address is required. Some remote or restricted areas may require transfer to a smaller truck; any additional charges will be quoted in advance.

White Glove Delivery:

Our Platinum Service includes placement in the room of choice, unpacking, debris removal, and up to 30 minutes of light assembly (e.g., bed frame setup). Additional flights of stairs (more than 25 steps) or extended assembly may incur extra fees. White-glove teams do not connect electrical components.

Inspection Required: Please inspect your delivery carefully before signing the delivery receipt. Note any visible damage as “PRODUCT DAMAGED” before the driver leaves. This documentation is required for assistance or replacement.

3. Returns and Exchanges

Standard Returns:

If you are not satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund or exchange.

All returned merchandise must be:

· In new, unused, and unassembled condition

· In original packaging with all materials included

Contact us for a Return Goods Authorization (RGA) number before shipping the item back. Returns without an RGA will not be accepted.

Refunds will include the product price minus outbound shipping costs, restocking fees (if applicable), and return shipping.

Non-Returnable Items:

Custom-made, personalized, or made-to-order products are final sale and cannot be returned or refunded unless defective.

Cancellations:

Orders may be canceled within 24 hours of placement by calling our customer service team. Cancellations cannot be accepted by e-mail or fax. If an order has already shipped, it is subject to the standard return policy.

4. Damages and Missing Parts

If an item arrives damaged or incomplete:

· Freight or White Glove Deliveries: Note damage on the delivery receipt before the driver leaves. Contact us within 48 hours for assistance.

· Small Parcel Deliveries: Inspect immediately and contact us within 3–5 days of delivery to report any damage or missing parts.

Keep all packaging until the issue is resolved. Assembling damaged items may void eligibility for replacement.

5. Order Modifications

To change an order (color, finish, quantity), please call customer service immediately. We will attempt to accommodate your request but cannot guarantee changes once an order has entered processing or shipped.

6. Pricing and Availability

Prices and availability are subject to change without notice. In the rare event of a pricing or typographical error, Flemington Department Store reserves the right to cancel orders and issue refunds before shipment.

7. Limitation of Liability

To the maximum extent permitted by law, Flemington Department Store is not liable for indirect, incidental, or consequential damages arising from the use of our Site or purchase of our products. Our liability shall not exceed the amount paid for the item giving rise to the claim.

8. Warranties

Products may include manufacturer warranties as stated by the brand. Flemington Department Store does not independently warrant products beyond those provided by the manufacturer.

9. Privacy and Data Use

Your personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, and protected. By using our Site, you consent to this policy.

10. Intellectual Property

All content on this Site (text, images, logos, trademarks) is the property of Flemington Department Store or its licensors and may not be copied or used without written permission.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, without regard to conflicts-of-law principles. Any disputes arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Hunterdon County, NJ.

12. Accessibility

Flemington Department Store is committed to digital accessibility and strives to conform to WCAG 2.1 AA standards. If you experience difficulty using our Site, please contact us at Furniture@flemingtondepartmentstore.com.

13. Updates to These Terms

We may modify these Terms periodically to reflect changes in our operations or legal requirements. Updated versions will be posted with a revised effective date. Continued use of the Site signifies your acceptance of the updated Terms.